Refund Policy

If you are not satisfied with your purchase you may return the product for a refund providing the merchandise:

– is returned to Joseph Koensgen within 14 days of receiving the order
– is in its original packaging
– is not damaged or marked in any way
– is resalable
– is accompanied by a copy of the receipt/invoice

What is refunded:

– the price you paid for the merchandise plus any taxes.

What is NOT refunded:

– shipping costs paid to send the merchandise to you
– shipping or other costs you incur to return the merchandise back to us
– communication costs such as telephone charges, internet charges,
postage etc. to communicate with us.

Once the merchandise has been received by Joseph Koensgen and deemed to be resalable your refund will be made by way of a credit to:

– your credit card if you paid by credit card
– your PayPal account if you paid through your PayPal account

Merchandise should be returned to :

– Joseph Koensgen at the return address on the package it arrived in
(or contact e-mail . . . . . . . . . for address information).